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Hours and duration of Activities

Park Hours

Monday to Sunday from 9:30 a.m. to 5:30 p.m.


Each activity lasts around 1Hr.

You just pay for the activities you choose to do.

The combo includes all the activities (cave, underground river and zipline)

To have enough time to do the activities, you must arrive at the park reception no later than:

1 activity 3:00 pm

2 activities 2:00 pm

3 activities 1:00 pm

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Activities Include

This is included

Bilingual Guides




Buy tickets
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Activities do not include

This is NOT included



Food and drinks


Comfortable clothes and shoes.
Water shoes (optional).
Bath suite.
T-shirt and extra towel.
BIODEGRADABLE sunscreen and mosquito repellent.
Extra cash or credit card for (food, tips, photos.)


This tour is not suitable for people with severe physical or movement disabilities, serious heart problems. Children under 5 years of age may only participate under the responsibility and direct supervision of a parent or responsible family member.



We have a shuttle from our road entrance to the park reception. There is a security element that notifies us and we send a transport for you from 10 am to 2 pm


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National and local discounts, more information at

woman in zipline in aktun chen park
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Privacy in Aktunchen

All about information security

Last updated on May 23, 2018

We need to process your personal information to run our business and provide you with the Services. By accepting our Terms and Conditions, you confirm that you have read and understand this policy, including how and why we use your information. If you do not want us to collect or process your personal information in the manner described in this policy, you should not use the Services.

The terms and conditions require all account owners to be at least 18 years of age. Those under the age of 18 and over the age of 13 may use the Services only if they have the proper permission and direct supervision of the account owner. Children under the age of 13 may not use or our Services. You are responsible for any and all account activities performed by a minor on your account.

By using the Services, you acknowledge that will use your information in the United States and in any other countries where it does business. Please note that privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Read on to find out more about how we protect personal information that is transferred outside of Europe.

Information Collected or Received

In the course of providing our Services, we collect or receive your personal information in different ways. Often you choose what information to provide, but sometimes we require certain information for you to use it and for us to provide you with the Services.

Registration, account setup, use of the service: To use the Services, you must provide us with a valid email address and, for Services that require registration, a name associated with your account that you may choose and that represents your identity at aktun -chen .com. You can review, change or remove that name through your account settings. You must provide this information so that we can provide you with the Services. Additional information, such as billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or physical mailing address, may be required for us to provide a particular service. . You do not need to provide us with this information to register, but we will need it to provide certain services. For example, we need a physical mailing address if you are purchasing something on the Site for delivery. We may need to store credit card information (or arrange for it to be stored) and use it for billing and payment purposes. Depending on your local jurisdiction, you may also choose to allow us to save your credit card information to facilitate the checkout process for future purchases.

Profile: You can provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or delete this information through your account settings.

Automated Information: automatically receives and records information from your browser or mobile device when you visit, such as your IP address or unique device identifier, cookies, and data about the pages you visit to enable us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and keep the Services secure, to analyze and understand how the Services work for members and visitors.

Location Information: We may collect information about your use of the Services for advertising, analytics, to deliver content, and to protect the Services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited use). non-advertising purposes, Android AAID and, when you enable it, location information provided by your device).

We may obtain location information that you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise GPS location information or information about wireless networks or cell towers near your mobile device.

We know that members of our community value having control over their own information, so gives you the choice to provide, edit, or delete certain information, as well as choices about how we communicate with you. You can change or correct your account information through your account settings. You can also remove certain optional information that you no longer want to be publicly visible through our Services, such as your name. You can also request deletion of the personal information in your account.

You may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data that you provided to, through your settings); (ii) data correction (including the ability to update your personal data, in many cases through settings); (iii) data deletion (including the right to have delete your personal information, except for information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to request to stop processing your personal data, with some exceptions, by contacting us).

We use technically non-necessary cookies and similar technologies. You can find a more detailed explanation of the technologies we use, and how to opt-out where appropriate, in the Cookies and Similar Technologies Policy.

If you no longer wish to use our Services or receive service-related messages (except for legally required notices), you may delete your account.


When you access or use, we collect, use, share and process your personal information as described in this policy. We rely on a number of legal bases to use your information in this way. These legal bases include where:

necessary to fulfill the contractual obligations in our Terms and Conditions and to provide you with the Services;
you have given your consent to the processing, which you can revoke at any time;
necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
necessary for the purposes of our legitimate interests or those of a third party, such as those of visitors, members or partners;
has expressly made the information public;
necessary in the public interest; Y
occasionally necessary to protect your vital interests or those of others.
Please note that we primarily rely on consent (i) to send marketing messages, (ii) to share data with third parties in connection with advertising, and, to the extent applicable, (iii) to use location data for advertising purposes.

When we process your information on the basis of legitimate interests, we do so as follows:

Provide and improve our Services: We may use your information to improve and personalize our Services, including sharing your information for such purposes, and we do so as necessary to pursue our legitimate interests in improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are used and exploring and unlocking ways to develop and grow our business. It is also necessary that you allow us to pursue our legitimate interests in improving our Services, efficiency, interest in the Services for users.

Keeping our Services safe and secure: We may also use your information for security and protection purposes, including sharing your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including improving Protecting our community from spam, harassment, intellectual property infringement, crime, and security risks of all kinds.

We respect your privacy. will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing. We may learn the types of products you are interested in from your browsing and purchasing behavior on (and off) the Site or Apps and, as a result, suggest potential purchases. As a central part of our Services, we have a legitimate interest in personalizing your site experience to help you discover relevant items and recommended purchases. Similarly, we may advertise our Services through a variety of different means and rely on your consent to do so off-site.

Legal and security may also retain, preserve or disclose your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we have a good faith belief that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property. In these cases, our use of your information may be necessary for the purposes of our or a third party's legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing harm. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

If receives a lawful and verified request for records or information from a member in one of the limited circumstances described in the previous paragraph, may disclose personal information, which may include, without limitation, the a member's name, address, phone number, email address, and company name.

Aggregated Information: may share demographic information with business partners, but it will be aggregated and de-identified so that personal information is not revealed.

Service Providers: also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market our Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to not to disclose or use your information for any other purpose. Our engagement with service providers is often necessary for us to provide the Services to you, particularly when those companies perform important functions, such as processing payments and shipping, and helping us keep our Service operational and secure. In some other cases, these service providers are not strictly necessary for us to provide the Services, but they help us to improve the Services, for example, by helping us conduct research on how we can better serve our users. In these latter cases, we have a legitimate interest in working with service providers to improve our Services.

Third Parties: Third party plugins may also collect information about your use of the Site. For example, when you load a page on that has a social plugin from a third party site or service, such as a "Like" or "Submit" button, you are also loading content from that third party. -party site That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a member to recognize your computer or mobile device each time you use the Services. Please note that when you use third party sites or services, their own terms and privacy policies will govern your use of those sites or services. chooses and manages these third-party technologies placed on its Sites. However, these are third party technologies and are subject to that third party's privacy policy. For more information, see our Cookies and Similar Technologies Policy. We rely on your consent to place and read cookies that are not technically necessary.

We can only speak for ourselves; This policy does not apply to the practices of third parties that does not own or control, nor to persons that does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information you provide to them. does not control the privacy policies of third parties, including other members who sell using the Services or API users. is not responsible for the privacy or security practices of these vendors, API users, or other websites on the Internet, including those linked to or from our Services. We encourage you to read their privacy policies and ask questions of third parties before disclosing your personal information to them. For the purposes of European law, these API sellers and users are independent data controllers, which means they are responsible for providing

and comply with their own policies regarding any personal information they obtain in connection with the Services.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect yourself against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, for example, by logging out after using the Services. If you have any questions about the security of your personal information, you can contact us at encrypts certain information (such as credit card numbers) using Secure Socket Layer (SSL) technology. follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, although we strive to protect your personal information, we cannot guarantee its absolute security.

RETENTION will retain your information only for as long as necessary for the purposes set forth in this policy, while your account is active, as described in this policy, or as necessary to provide you with the Services. If you no longer want to use your information to provide you with the Services, you may close your account. will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements , and as otherwise described in this policy. We also retain log files for internal analysis purposes. These log files are generally retained for a short period of time, except in cases where they are used for the safety and security of the site, to improve the functionality of the site, or when we are legally required to retain them for longer periods of time. .

You may benefit from a number of rights in relation to the information we process. Some rights apply only in certain limited cases, depending on your location. If you want to manage, change, limit or delete your personal information, you can do so through your account settings or by contacting us. Upon request, will provide you with information on whether we hold your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request deletion of your personal information and to obtain a copy of your personal information in an easily accessible format. Make sure you have read the choices you have in the "Choice and Control" section above. If you need further assistance, you may contact us through one of the channels listed under "Contact Us" below. We will respond to your request within a reasonable time.

If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate grounds to continue the processing or where required for legal reasons. Where we use your data for direct marketing purposes, you can always object by using the unsubscribe link in such communications or by changing your account settings.

Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of our Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications. You may choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings. This deletion is permanent and your account cannot be reinstated.

We may modify or update this policy from time to time. If we believe the changes are material, we will let you know by doing one (or more) of the following: (i) posting the changes on or through our Services, (ii) sending you an email or message about the changes, or (iii) post an update in the release notes on the application platform. We encourage you to check back periodically and review any updates.


You can delete your personal data through this link: GDPR personal data request form

By using this link you can get all the information we have about you: GDPR right to be forgotten form

*You must be logged in to access your GDPR personal information

For more information on the General Data Protection Regulation (GDPR), see more resources at https://gdpr-info.eu

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Politca de privacidad
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